When you work at Transition you are more than an employee, you are family. We pride ourselves on providing a fun and flexible work environment that fosters creativity and connection with the people around you. Located in beautiful Bellingham Washington, our freshly built headquarters is just minutes away from miles and miles of incredible singletrack. What more could you ask for?
Please see our current open positions below.Please note, you must have a Transition Bikes customer account in order to apply for any open positions. You are not currently signed in. Please sign-in, then return to this page to apply.
Customer Service Representative Posted: 02/29/24
Transition Bicycle Company seeks a compassionate, caring, positive person to join our warranty/customer service team. We prioritize customer service here at Transition and are looking for someone who thoroughly enjoys helping others.
This position will handle pre- and post-sale support for end consumers, dealers, and distributors. This includes responding to tech and product-related questions via phone calls, emails, and chats, in addition to processing warranty claims.
Job Duties:
Correspond with end consumers, dealers, and distributors via phone, email, and live chat, answering technical and product questions.
Process warranty claims from the first correspondence to a resolution, working with all customer types.
Provide feedback to the product development team, communicating any issues seen through warranties or other correspondence.
Work with other team members to monitor trends and forecast warranty replacement part inventory levels for all products.
Spend a few weeks a year on the road assisting with demo events and connecting with dealers and the end consumers.
Help come up with new ways to engage with end consumers for both pre and post-sales and work to improve the entire warranty and customer service processes.
Requirements and Qualifications:
An innate desire to help others and be a part of a team that truly puts the customer first.
Knowledge of and excitement for mountain biking. Industry or shop experience is a plus.
Strong self-motivation and resourcefulness.
Ability to communicate complex or confusing mechanical issues concisely and clearly with all customer types over the phone, email, chat, and text.
Proficiency with computer programs such as Excel, Word, Google Docs, Google Drive, etc.
Organizational skills.
Excellent follow-through.
Must live in, or be willing to relocate to, Bellingham, WA.
Benefits:
Health, Dental, and Vision insurance
Supplemental Accident Insurance
Matching Retirement program
Discounts on bikes and accessories
Work with awesome people who love mountain biking.
Location: Bellingham, WA
Type: Full-Time Year Round
Salary: $41,600 - $46,000 Annually Depending on Experience
About Transition Bikes:
For two decades, we've been more than just a bike manufacturer – we're a tight-knit community deeply rooted in the mountain biking world. We've grown into a company driven by passion, authenticity, and commitment to our customers. Getting out and connecting with those customers has been the cornerstone of our identity. The company's character is built by fostering genuine connections.
As we've evolved, we've held onto the values that define us — camaraderie, authenticity, and a shared love for biking. Our community of hand-selected employees, ambassadors, athletes, dealers, distributors, and our patrons' unwavering support continues to fuel our success.
If you are interested in this position and value relationships and genuinely helping others, send a cover letter explaining your interest in the position and detailing any relevant experiences along with your most recent resume.
Posting Active Until: 03/21/24
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TRANSITION HQ
5090 Samish Way
Bellingham, WA 98229 USA
(360) 366-4960
info@transitionbikes.com
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