You may view the exploded frame detail and purchase replacement parts for your frame below. To verify you have the correct frame, please make sure your serial number has the same first 7 characters listed below.
SERIAL NUMBERS: TBC5301xxx, TBC5302xxx, TBC5303xxx,
You may view the torque specs for your frame below. To verify you have the correct frame, please make sure your serial number has the same first 7 characters listed below.
SERIAL NUMBERS: TBC5301xxx, TBC5302xxx, TBC5303xxx,
REF #
DESCRIPTION / PART #
TORQUE / NOTES
4
Screw Bolt: M3x10L-M-SB
Torque to 2Nm
FRONT TRAVEL:
100mm
WHEEL SIZE:
20" F&R
SIZES:
One Size
FRAME MATERIAL:
Alloy
FORK AXLE TO CROWN:
413mm (Includes Headset)
FORK OFFSET:
40mm
HEADSET (TOP):
ZS44
HEADSET (BOTTOM):
ZS56
BB SHELL:
73mm BSA Thread
CHAINLINE:
52mm
REAR BRAKE MOUNT:
160mm Post Mount (Max Rotor Size 180mm)
DERAILLEUR HANGER:
SRAM UDH
REAR AXLE:
Transition Axle For UDH, 12mm x 148mm Spacing
ISCG TABS:
None
SEATPOST DIAMETER:
31.6mm
SEAT CLAMP:
34.9mm
MAX CHAINRING SIZE:
32T Single Ring
MAX TIRE SIZE:
20" x 2.4"
WARRANTY POLICY
At Transition Bikes, we take pride in the quality of our products. Our frames are manufactured to withstand the rigors and abuse modern mountain bike trails can dish out. That said, anything can break given just the right amount of time, wear, or misfortune. Everyone here at Transition Bikes is committed to keeping you riding and we realize every warranty and or crash replacement situation is unique. You have our guarantee that we will do our best to make sure we keep you riding while limiting any downtime.
The Bandit, released in 2024 is covered for life against manufacturing defects. This policy applies to original owners only. Transition Bikes will repair or replace any original purchaser's individual frame parts or complete frame at our discretion.
If you did not purchase the bike directly from us, you must register your frame on our site with your serial number and provide proof of purchase to qualify for a warranty. In the event of an issue with your frame, Transition Bikes will determine whether it qualifies as a ‘Warranty Issue’ or is covered under our ‘Crash Replacement Policy’ (see below for details).
In the event that you have to send back all or part of your frame under warranty, you are responsible for the shipping costs to get it to us, and we will pay the return shipping.
*Our warranty policy does not cover:
Any labor costs associated to the warranty claim.
Modifications from stock configuration.
Normal wear-and-tear damage.
Paint damage caused by the removal of protective tapes or adhesives.
CRASH REPLACEMENT
In addition to our warranty, all Transition Bikes frames are covered for life under our “Crash Replacement Policy” to the original or second hand owner. If for any reason you should find yourself with a damaged frame, you may send us the broken frame section, and we will replace it for the best possible price we can, assuming we have the replacement part available. If we do not have the piece available, we will attempt to work out a crash replacement price on a replacement frame set. The customer is responsible for all shipping costs to get the frame to and from Transition Bikes.
WE GET IT, PEOPLE WHO RIDE OUR BIKES RIDE HARD
Above is our official stance, since to some degree these things need to be spelled out. But our entire philosophy is based around being a rider-owned company, and we take that seriously. We're well aware that not every circumstance can be accounted for, and not every case falls neatly into one of the above categories. We look at every warranty and crash replacement case with a fresh lens and treat every situation in the manner in which we would expect it to be handled. Our goal is to leave no rider who supports us without support in return.
WARRANTY/CRASH REPLACEMENT CLAIM FORM
To submit a Warranty/Crash Replacement Claim within the United States or Canada, you must have an account with us. To sign in to your existing account or create a new account, follow this link. Once you are signed in, click on Warranty Claims to submit a claim.
Our International Distributors handle warranty cases outside the United States and Canada. Please contact your region's distributor to get a claim started.
If you have any other questions regarding our warranty or crash replacement policies, please email us at warranty@transitionbikes.com or call us by phone, at (360) 230-8596.
Are the tires on my Ripcord or Bandit tubeless compatible?
The stock tires on the Ripcord and Bandit models are NOT tubeless compatible.
Can I pre-order a bike?
We do not accept pre-orders for direct purchase, but you can sign up to be notified when an item comes back in stock.
If you are a customer who is looking to order a bike through your local Transition dealer or through the Transition Factory Outpost Store you will want to reach out to them directly.
Can I remove or substitute any parts when I buy a frame or complete bike?
We are not able to remove, substitute or modify any parts included with a frame or complete bike. All parts specified will be included with your purchase.
Can I run a fork with a different amount of travel?
Yes. Running 10mm more or less travel than stock is okay. Any more than 10mm in either direction can negatively affect the handling.
Can I try a bike before I buy?
We offer three ways to demo a bike. If you find yourself in Bellingham, you can follow this link to schedule a demo through the Outpost. If you live somewhere else, you can follow this link to see what shops currently have demo bikes available. And finally, you can view our events page, located here to see which upcoming demo events we'll be participating in.
Do you offer financing?
We provide easy and affordable financing through our partner, Bread, so you can pay for your purchase over time. This option is only available in the USA at this time.
How do I find tracking for my shipment?
If you have not received an email confirming your tracking number, you can find it by going to your "Order History" once logged in. There you'll see the invoice number, date shipped, shipping carrier, and tracking info, if available. You'll be able to click on the tracking info and be re-directed to the shipping carrier's website.
How will my bike show up, how much assembly is required?
If you order directly from us you can watch this video to see how the bike will arrive to you. There is very little assembly required. If you order it through one of our local dealers, then the bike will come assembled and ready to ride.
What is the warranty policy for this model?
This frameset is covered for life against manufacturing defects for the original owner and comes with a lifetime crash replacement policy. You can read more about our warranty and crash replacement policy on our Support Page.
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